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Crisis Management Services
Overview
Crisis Management can be described as the link between an incident or event that has an impact on an organisation’s ability to undertake business and the invocation of a Business Continuity solution or solutions that are available to support business critical processes. An effective crisis management response will enable the organisation to seamlessly invoke business continuity facilities such as transference of business to other locations, withdrawing from particular non essential business processes and invoking recovery capabilities and so continue to provide a service to stakeholders.
Recent events in the UK and across the globe have highlighted the need for senior managers to become more effective in crisis response both within their organisations and in the wider market. Tragic events such as 9/11 highlighted the need for the financial organisations in New York to collaborate to enable the market impact to be analysed and appropriate action to be taken as a collective. The recent focus on pandemic events and the need to manage the impact of staff unavailability has meant that Crisis Management Teams have been invoked. Their ability to effectively manage the situation is dependent upon robust and tested plans.
More and more, regulators, auditors and corporate clients are demanding that firms demonstrate effective tested business continuity and crisis management capabilities and for larger organisations these disciplines are recognised as an essential cost of doing business.
Acuity Risk Management applies a pragmatic approach to crisis management based on many years of experience in offering crisis management and testing solutions. Acuity’s consultants are recognised as being highly experienced in the delivery of crisis management and have worked in both the public and private sectors. In particular Acuity is a recognised leader in the financial services sector in the UK and our consultants have been extensively involved in the support and delivery of the market wide exercises commissioned by the Tripartite Authorities (the FSA, Bank of England and HM Treasury).
Benefits of Acuity Approach
- A fully effective crisis management framework supported by appropriate, pragmatic plans and managed by trained and tested senior managers will ensure that an organisation is fully prepared to manage any event or incident that may impact business operations.
- The ability to respond quickly and efficiently will demonstrate a positive capability to stakeholders and ensure continued business.
Acuity Crisis Management Services
- Provision of a pragmatic and tested crisis management framework
- Testing, training and simulations for crisis team members, senior managers and others involved in the provision of crisis management support.
- Advice and support on all aspects of crisis management including:
o Scope and framework production
o Crisis Team membership
o Roles and responsibilities
o Engagement with external authorities
o Plan development
o Testing and training at all levels within the organisation
o Simulations, tabletop walkthroughs and integrated recovery tests
o Third party/Outsourced supplier review
- Provision of compliance statements to regulators, auditors, clients and other stakeholders.
To find out how Acuity can help you with Crisis Management planning and execution, please Contact Us.
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