license

I am trying to enter my Site Key to license the STREAM software, and the system does NOT accept it. What could be causing this?

The following messages may be displayed when you enter your Site Key into the License Configuration screen and click on Validate:

When I launch STREAM, I am presented with the License Configuration screen, even though the product has previously been licensed. Do I need a new license?

You should only need to license STREAM SU once on your PC.  Once the License Agreement has been accepted, Acuity always issues permanent licenses to our registered users, and these should never expire.

However, if you inadvertently press a keyboard key after launching STREAM - but before the Login screen is displayed - then you will enter the License Configuration screen, which looks like this:

I am trying to manage my Enterprise License and the "splash screen" hangs. What should I do?

On STREAM Enterprise systems, the License Management facility is accessed by launching the file stream.exe in the relevant license pool (shared folder).

Error Message: "There is a problem with the CrypKey License Service. Please verify that it is installed and running"...

This message usually appears on STREAM Enterprise systems and indicates that the user attempting to install and use a STREAM Client does not have permission to access a central STREAM license pool.

It is invariably due to Windows permissions.

If an Active Directory group has been created for STREAM, check that the logged on user is a member of that group.